Meet Joseph Sala
PD TeleCare: The Supportive Teammate Transforming Patient Outcomes
Supporting home patients during their initial months on peritoneal dialysis (PD) can be challenging for busy clinics. Joseph Sala, Renal Director, Large Independent Healthcare System, understands this challenge all too well:
Before we implemented the PD TeleCare trial, our patient loss rate was approaching 20% within the first six months. Our clinical team sometimes took over two days to respond to alerts from patients managing their care at home.
Joseph Sala, Director of Renal Services, Large Independent Healthcare System
But since June 2021, things have dramatically improved. With Baxter’s PD TeleCare support service, the centers' response time to patient alerts has decreased from over two days to less than one, ensuring timely outreach and support.
Joseph Sala describes PD TeleCare as a “supportive teammate.” This service includes a dedicated remote team of registered nurses and qualified technicians who monitor and analyze treatment data communicated through the Sharesource remote patient management (RPM) system for each PD patient.
With PD TeleCare, we added an extra set of eyes for technique issues and clinical support. One patient’s experience stands out—without PD TeleCare’s next-level support, we would have lost this patient due to frustration after eight calls. If PD TeleCare can retain even one patient who might have been lost, it pays for itself.
Joseph Sala, Director of Renal Services, Large Independent Healthcare System
Is associated with a 47% reduction in dropout in the first 90 days1
Enables patients to stay connected with their care teams and receive a proactive and personalized support1
Expands your team’s capacity and expertise - enhancing nursing resources and optimizing data insights for timely, efficient patient care.1
The impact in Joseph Sala's center
Over a 50% reduction in patient loss within the first six months.
Not a single patient has requested to leave the program since it started.